Refund policy
Our 14-day return policy means you have 14 days after receiving an item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, log in to your customer account: https://shopify.com/95702057285/account. If you purchased using only your phone number, use the link in your order confirmation SMS. Returns must be sent to: Via Andrea Costa 12, 00041 Albano Laziale (RM), Italy.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any questions, contact us at bellezzalumik@gmail.com.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers or plants) and custom products (for example special orders or personalized items). Personal care products (skincare) with a hygiene seal cannot be returned if the seal has been removed after delivery. We also do not accept returns of hazardous materials, flammable liquids or gases.
Exchanges
The fastest way to get what you want is to return the item you received and, once the return is accepted, make a separate purchase for the new item.
Right of withdrawal for European Union customers
If your order is delivered within the European Union, you have the right to cancel or return it within 14 days of delivery of the last item in your order, without giving any reason.
To exercise this right, start your request through your customer account: https://shopify.com/95702057285/account. If you purchased using only your phone number, use the link in your order confirmation SMS.
Once you have notified us of your withdrawal, the item must be sent back within 14 days. Return shipping costs are paid by the customer.
The refund will include the original standard shipping costs and will be issued within 14 days of receiving the returned goods or proof of shipment, using the original payment method.
The right of withdrawal does not apply to skincare products whose hygiene seal has been removed after delivery.
Refunds
We cannot accept returns of gift cards. Items purchased on sale can be returned under the same conditions as other products.
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wrong.
Once we have received and inspected your return, we will let you know whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Your bank or card issuer may need some time to process and post the refund.
If more than 15 business days have passed since your return was approved, contact us at bellezzalumik@gmail.com.